LUX MedSpa Brickell Terms and Conditions

Last Updated: August, 23rd 2024

Appointment Policy

We want a valid credit card to secure your appointment. The provided card will be verified through our software to ensure its validity and consistency with the provided information (name, billing address, etc.). In the event of an invalid card or inconsistencies in the provided details, the appointment may be canceled.

As part of our commitment to protecting our guests and preventing fraudulent activity, we may request a copy of your identification and a photograph. These will be securely transmitted via an authorization form and promptly deleted upon verification.

When you arrive, we will conduct a brief verification process to ensure the guest and payment method match our records. This is an additional security measure to maintain the integrity of our services and safeguard our clients.

Please note:

  • The collection and use of your personal information, including payment details and identification, is governed by our Privacy Policy.

  • We employ industry-standard security measures to protect your sensitive information.

  • We will never share or sell your personal information to third parties without your explicit consent, except as required by

    law.  

Cancelation Policy
To avoid a cancellation fee, we require a minimum of 24 hours' notice before your scheduled appointment time. If you cancel within 24 hours of your appointment or fail to show up for your appointment, you will forfeit your initial deposit in full.

  • Initial Deposit: A non-refundable deposit may be required when booking to secure your appointment.

  • Rescheduling: If you need to reschedule your appointment, please provide at least 24 hours notice to avoid losing your deposit.

  • Exceptions: We understand that unforeseen circumstances may arise. If you have a unique situation, please contact us directly, and we will do our best to accommodate you.

Gift Card Expiration

Gift cards purchased online are valid for one (1) year from the date of purchase. Any unused balance remaining after the expiration date will be forfeited.

Service Fee

A non-refundable service fee of $19, plus any applicable taxes, will be added to the cost of each service rendered. This fee also applies to any complimentary services you may receive. Just so you know, specific amenities, including but not limited to the State-of-the-Art Swimming Pool, may be subject to availability and guest demand.

If you have any questions regarding the service fee or amenity access, please don't hesitate to contact us.

Parking Information

Valet parking services are offered based on availability. We are pleased to provide validation for our guests who utilize valet parking.

Filming & Photography Policy

Any professional photography or videography conducted within the Lux MedSpa Brickell facility is strictly subject to prior approval by the Public Relations department. After approving a request, a designated representative from the Public Relations team must be present during all photography or filming sessions.

You can use professional photo and video equipment for personal reasons in the Lux MedSpa facility unless permitted in advance.

Members of the working media who intend to bring photo or video equipment onto the premises must obtain authorization from the Public Relations department before their visit.

To submit a request for professional photography or videography, please email.

Access and Conduct

  • Guest Rooms and Suites: Access to guest rooms and suites is exclusively reserved for registered hotel guests. Lux MedSpa personnel are not authorized to enter guest rooms or suites under any circumstances. Furthermore, charges for spa services cannot be applied to hotel room accounts.

  • Outside Food and Beverages: The consumption of outside food or beverages is prohibited within the Lux MedSpa facility.

  • Glass Containers: For the safety and comfort of all guests, glass containers are strictly prohibited in the locker rooms, steam rooms, and outdoor areas of Lux MedSpa.

Promotional Reservations

In addition to these standard terms and conditions, reservations made under the auspices of a Promotion may be subject to supplementary terms and conditions specific to that Promotion. In the event of any conflict or inconsistency between the terms and conditions of a Promotion and these general terms and conditions, the terms and conditions of the Promotion shall take precedence and govern accordingly.

Lux MedSpa Brickell - For Reservations and Contact Information

Monday - Sunday

11:00 am to 7:00 pm ET

Direct Line: +1 (305) 988-9388